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Return, Refund & Exchange Policy For this Return, Refund & Exchange Policy: Goods or items refer to the physical items offered for sale on our website (e.g., amulets, talismans, pentacles, magical tools). Services refer to esoteric consultations, spell casting, rituals, and other non-physical magical practices provided by Us. Orders mean a request by you to purchase Goods or Services from Us. Order Cancellation Rights Goods - You are entitled to cancel your order for physical Goods within 3 days after placing the order without giving any reason. The deadline for cancelling is 7 days from the date on which you received the Goods or a third party you appointed (other than the carrier) took possession. To exercise your right of cancellation, please inform us clearly by email or the contact form provided on our Website. We will reimburse you no later than 7 days after receiving the returned Goods. Refunds will be made using the same payment method as the original transaction, unless we agree otherwise. Services - These items cannot be cancelled Esoteric or magical services (spell casting, rituals, consultations, remote energy work) are custom and energy-based. Personalized or custom-prepared items (e.g., amulets, talismans, enchanted objects). Digital content (e.g., e-books, photos, video materials, Documents). Conditions for Returns: For Goods to be eligible for return, please make sure that: The Goods were purchased within the last 10 days The Goods are in their original packaging The Goods were not used, damaged, or altered The following items cannot be returned or refunded: Esoteric or magical services (spell casting, rituals, consultations, remote energy work) are custom and energy-based. Personalized or custom-prepared items (e.g., amulets, talismans, enchanted objects). Digital content (e.g., e-books, photos, video materials, Documents). Goods which, due to their nature, cannot be returned safely (e.g., ritual oils, herbs, consumables). We reserve the right to refuse returns of any merchandise that does not meet the above conditions. Returning Goods: You are responsible for the cost and risk of returning Goods to Us. We strongly recommend using a trackable and insured shipping service. We cannot process refunds without receiving the Goods or proof of return delivery. Exchange: Goods You can request an exchange within 3 days of ordering. If you choose an item or service that costs more than the price of the item you ordered, you will need to pay an additional amount to cover that price. If you choose an item or service that costs less than the price of the item you ordered, the additional amount will be converted to store credit for your future use. Services You can request an exchange within 3 days of ordering. If you choose an item or service that costs more than the price of the service you ordered, you will need to pay an additional amount to cover that price. If you choose an item or service that costs less than the price of the service you ordered, the additional amount will be converted to store credit for your future use. Gifts If Goods were marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received. If the Goods weren’t marked as a gift, or were sent to the gift giver first, the refund will be issued to the original purchaser. Contact Us If you have any questions about our Return and Refund Policy, please contact us at: 📧 support@rainbowmagick.online |